Shipping policy

Order Processing

Orders are processed within 1-2 business days (excluding weekends and holidays).

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping

Shipping times vary depending on your location and the shipping method selected at checkout. While we strive to deliver orders as quickly as possible, delivery times are estimates and are not guaranteed. 

Order Tracking

Once your order ships, you'll receive an email with your tracking information so you can follow your package's progress.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order. BlueGlow by Nexus is not responsible for delays or lost packages resulting from incorrect or incomplete addresses provided at checkout. 

Lost or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is the responsibility of the carrier. If your package appears lost or significantly delayed, please contact us at info@nexusblueglow.com, and we'll do our best to assist you.

Questions

If you have any questions about your shipment, please contact us at info@nexusblueglow.com.